Principal / Director / Licensed Agent

Founded in 1996, The Real Estate Shop practice is totally committed to the highest standards of ethics, values and client care. Our reward has been to earn the loyalty and trust of home sellers and buyers who have seen that we always place their interests ahead of our own. Our clients tell us that The Real Estate Shop difference is tangible from the first moment they meet us. One of the nicest compliments we receive is being told we’re not like typical agents! This is a unique team who work together, collaboratively in full support of each other. We have one common goal which is to delight you in every way.
We service all of Canberra!

The Real Estate Shop

Natalie Roberts

Find out more about Natalie Roberts from The Real Estate Shop. See their real estate listings, rental listings and sold property listings.

Natalie Roberts - Local Real Estate Agent Review Detail

We were the purchasers and to have Natalie as the agent was such a wonderful and easy experience. We had open and honest communication, Natalie kept us informed during the buying process. 

Unfortunately we had already signed another agent before dealing with Natalie, if there had been a way to change to Natalie we would have done it in a second, they were such contrasting experiences.

Natalie has experience and communication beyond 99% of Canberra agents!!

From Steve and Sarah

Natalie recently sold our apartment above the asking price.  We were very happy with the honestly and professionalism with which she handled the sale. Her communication skills are excellent and she kept us up to date on the sale progress at all times. Natalie was always available to us by phone or email if we needed advice or a question answered. 
Thank you Natalie for your attention to detail, positive attitude and caring approach to selling a property - you are a special kind of real estate agent!

I would highly recommend Natalie as a Sales Agent for the sale of your property. 

As an interstate vendor, Natalie helped me navigate the sale of my townhouse in Lawson, from the transition off the rental market to facilitating a quick and smooth sale. 

Natalie provided a personalised service that I didn’t find with the larger agencies. She was extremely reliable, a great communicator who gave straight forward advice and she dealt with every issue that arose. I gave Natalie a 5 star rating for her diligence, professionalism, and communication. She kept me updated every step of the way and delivered results. I accepted an offer ten days after the property was advertised.

Natalie is an incredible agent who put my best interests at heart, and, she has gone above and beyond what I would have expected from any agent.

We engaged Natalie Roberts, Director of The Real Estate Shop Canberra, to sell our mother’s/mother-in-law’s property in Florey in late April 2022 and could not have chosen a better agent. We unreservedly recommend her business and would use her services again without hesitation. In the end, the property sold for more than our asking price; and an outstanding price given the emerging market conditions.

Natalie provided us with options for preparatory house cleaning, staging and building inspections, and once we had made our choices, she finalised the arrangements and coordinated completion of the associated tasks. Made life very easy for us.

She provided forthright advice in relation to presenting the property and was spot on in her assessment of issues that we confronted and advice to us during the relatively short period that the property was on the market. At all times, she held our position as sellers as her absolute priority. She was highly motivated to achieve the best price, and she achieved just that.

It can be difficult to select a real estate agent as there are many apparent similarities in approach and claims made as to experience and success. Two significant considerations differentiated Natalie from other agents in making our choice. Firstly, we asked her to explain how she negotiates to achieve the best price. Natalie explained in detail how she applied her knowledge and skills – we felt that there was substance behind her explanation (and we saw the proof of that in the sales outcome). Secondly, she explained how using individual appointments with interested parties provided the opportunity for better outcomes for all parties compared to open houses – time for her to understand their needs and time for them to inspect the property and ask questions without bumping into a herd of strangers. We totally supported this approach as we are not fans of open houses.

Importantly, there was no consideration of selling via auction which was consistent with our mindset and the seller-friendly Jenman system of real estate sales, of which Natalie is a strong proponent.

Natalie is a professional, conscientious, courteous, respectful, thoroughly reliable and honest person. She is modest yet highly competent, authentic and credible. Her commission is highly competitive and inclusive of all marketing and sales costs – no add-ons or surprises. Exceptional value for money from our perspective.

Thank you Natalie – good job, very well executed.

Natalie is fantastic.  She made the process really easy and worked really well with the existing tenants to ensure that the property was available for prospective buyers to view by appointment.  Covid was challenging and Natalie was able to navigate the ever changing rules with full professionalism.
I liked that there was no pressure to go to Auction or have any open homes.  the approach taken by the Real Estate Shop is very hands on and I was kept up to date at all times.

We had the most positive experience with selling our property through Natalie Roberts at The Real Estate Shop. Right from the beginning Natalie talked us through and explained each step of the process. This made our experience enjoyable and stress free. We received several offers on our property and ended up selling it for well above asking price. It was through her professionalism and knowledge that we would highly recommend Natalie if you are looking to sell your property.

It’s been a pleasure to work with Natalie throughout the selling process. She was very organised and proactive in her dealings with all stakeholders (prospective buyers, tenants, property manager, conveyancer, buildng inspector etc…). Most importantly, the result was very pleasing. 5 stars from me 😊

Natalie ensured the entire selling process went smoothly for me; from conception to the exchange. Natalie was always available whenever I had any enquiries, she is professional, approachable, friendly and genuinely lovely to work with. I highly recommend Natalie to sell your home.

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for - which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy Christmas period. Would very highly recommend.

Fast and efficient service with up to date commercial. Natalie was always available when we needed to contact her.

We were extremely happy with the service provided by the real Estate Shop - in particular Natalie Roberts. We were immediately impressed by Natalie's professionalism, friendliness, and she clearly displayed her company's values of "ethics, integrity and trust". From start to finish we were kept involved and given good advice on the method of sale, preparing the house for sale (in particular what staging was or was not required for the house) and how to assess what was the best of the offers. We received an excellent sale outcome in a very short period of time and felt that our interests were always paramount in the agent's dealings. The whole house selling experience was made easy for us and we would not hesitate in recommending Natalie or ask her to assist us in the future.

I initially thought selling my tenanted investment apartment would be a challenge. However with Natalie’s professional approach, and the rapport she established with the existing tenants, I soon had the right buyer at a great price in only two weeks. Natalie’s commitment to the task, and her timely communication at each step of the process, helped make my selling experience very straight forward (not challenging as I first thought!). I highly recommend the Real Estate Shop to anyone selling or buying a property in Canberra.

I was really happy with Natalie's approach to selling my place. She took me through what to expect, was realistic about the price I could aim for, and made things really smooth from the buyer's end. She kept me informed about prospects and didn't pressure me into doing anything that wouldn't work for me. I'm very confident I got the best price I could at the time I was selling. 5 stars, totally recommend going with Natalie.

Natalie was so professional and easy to deal with. we purchased our family home through Natalie and we are so happy with the experience.

We had an awesome experience buying our house through Natalie, she was so professional also very honest with us which we loved.
The sale went very smoothly & all to plan 
She was a pleasure to deal with.
If we every decide to buy or sell again will definitely you use Natalie from the Real Estate shop.
Thank you for such a wonderful experience Natalie.
Lisa, Alex & Jaime

Natalie is probably the best real estate agent we have ever dealt with. We couldn't have been more satisfied with her professionalism, integrity and good old fashioned hard work. Natalie worked tirelessly to achieve a sale that we couldn't have been happier with, having well and truly exceeded our expectations. Rather than go to auction, Natalie relied on personal viewing and competitive negotiation. At all stages of the process, Natalie's communication was exceptional. Right from the beginning she discussed marketing strategies with us, and the process she thought would be best suited to our particular property. Then every time a potential buyer viewed our property, Natalie always contacted us immediately to update us. We felt fully informed every step of the way right up to exchange of contracts. We would recommend Natalie without hesitation. She will work hard to get the very best sale price for the seller, and not just a sale.

When we decided to sell our former family home we spent a lot of time speaking to different agents who also had good recommendations but Natalie stood out. While the other agents were all pushing us to go the standard route of open houses and auction Natalie explained (and we experienced) the benefits of personal viewings combined with competitive negotiation. We are so glad we went with Natalie and her personalised approach. Natalie worked with us closely throughout. We weren’t in Canberra and under tight timelines and Natalie provided great advice on what work needed to be done, ensured that the trades could access the property, and that the work was completed to a high standard. Natalie responded to our numerous emails and texts quickly and professionally, we know we wouldn’t have been able to get everything done so quickly, seamlessly and with so little stress without her.  Our house was only on the market for 6 days and the final offer Natalie negotiated was way above our expectations of what we would get. Natalie is by far the best agent we have ever experienced, her level of professionalism and integrity is rare. We have been busily recommending her to all our Canberra family and friends.
 
Vanessa and Mat

We chose the Real Estate Shop as our agent because we had previous experience with Jeremy and and the Real estate Shop and its methodology.  We completely trusted his principled method of selling our investment property a number of years ago and have had no reason to look elsewhere, particularly since we did not consider the "traditional" methods used by other agents to be necessarily ethical.  Natalie came highly recommended by Jeremy and she has been an absolute delight to work with; warm and engaging, good humoured, very patient and above all, very honest and straight down the line with her advice and recommendations.  

Natalie's market appraisal of the value of our house and recommendations as to list price were spot on and well and truly exceeded our expectations, even with market being so hot at the moment.  The final sale price we achieved was definitely attributable to Natalie's excellent negotiation skills with potential buyers and the whole process was completed in less time than we could have imagined at the beginning of the process.  She kept us well informed at every stage and at no stage did we ever become concerned about the process.

She truly is a delight and anyone considering the Real Estate Shop and Natalie as their agent can be assured of the highest level of service along with an ethical and honest process that you can trust.

This is my second sale with Natalie and the Real Estate Shop.  I happily recommend her to anyone who is selling in the ACT.  The Real Estate Shop  brings an ethical approach to the property market, no matter your budget.  They also have a brilliant photographer.  

What makes the service complete, though, is Natalie Roberts.  Natalie’s personal energy, drive and kindness make a challenging process much easier and more pleasant.  Her professional knowledge and attention to detail hit the mark every time.  

I only wish I could find her counterpart now I have moved interstate.

Natalie was brilliant from start to finish offering an exemplary service. 
Her dedication & commitment to making the process of selling my home was flawless & is a true indication of her professionalism. I was informed of the progress & given feedback & can't fault her level of comminication.
Very impressed in obtaining a buyer in a very short period of time & achieved best possible results above asking price.
Natalie is a true gem in her industry & recommend her services.
Donna.

Natalie was extremely helpful through the entire process, keeping me informed with a report after each inspection, organising tradesmen, suggesting extra details to improve the sale price. When we first started Natalie gave me an expected price range for the sale and we listed near the top of that range. The sale price Nataiie achieved was substantially higher than the top of that expected range, so I am very happy.

Natalie was extremely professional from the very first telephone call that I made. She explained the process to me very clearly and had exceptional communication throughout the whole sale process. Us being in a different state was not an issue for Natalie. We always knew what was happening in relation to our property. Natalie built a rapport with the tenants of the property and worked with them throughout the process. We were very impressed with Natalie and would definitely recommend her to anyone selling the ACT.

I spent 24 wonderful years raising my children in my home. I invested a lot of time, money and effort creating (what I considered) a beautiful home. Natalie understood all of this and showed me a way to treat my home with the respect it deserved during the sale. No open homes with dozens of people traipsing through. She gave buyers a one on one experience each time. I am so happy that Natalie was the person to take me on this journey. She helped an older lady to adjust to downsizing with grace and caring. Thank you Natalie, I wish you all the best in your future endeavours, both professionally and personally.

Share property via